Terms and Conditions


This website you are viewing right now is owned and operated by PLANET GROUP (M) SDN.BHD. 200501036570 (718718-W).

By using or any purchase at our website, CROSSOVER WEB STORE ( www.crossoverconceptstore.com ) you are acknowledged of reading and agreeing to the Terms & Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. CROSSOVER reserves the right to change or update these Terms without prior notice any of the detail of the product on the site, including prices, colours and sizes.


Payment & Charges
CROSSOVER WEB STORE accepts payment via major credit cards (Visa and MasterCard) and Crossover eGift Card. CROSSOVER has the right to amend prices found in this website at any time available. Despite our dedication in maintaining accurate and correct pricing in the website throughout the time, there may be error(s) from time to time. Should there be such situations of error, you will be notified via email before your ordered product(s) are delivered to you.

Fee of shipping are not included in the product’s price. Shipping fees will be decided upon the size of the product and your order in total cost. All sale items is excluded from other promotions and coupon code. Unless otherwise stated. 

Order will be accepted via email. As purchase orders are made at www.crossoverconceptstore.com, you will be receiving a confirmation email of the order and the billing details once the payment is confirmed. Once the payment of your order is credited to us, the product(s) will be delivered to you. Terms and conditions of shipping/delivery applied.

International deliveries of goods from CROSSOVER may subject you to any import duties and/or taxes. CROSSOVER holds no responsibility for any charges that incurred from the custom/duties. Any additional charges for customs clearance are considered beyond our control. Information on custom and excise policy could be found at your local customs office.

Buy Now Pay Later
We now accept buy now pay later - Atome. Please refer here for more info: crossoverconceptstore.com/pages/atome.

Crossover Club Member
The Crossover Club Member is a loyalty program ("Membership") offered by Planet Group (M) Sdn. Bhd. ("Crossover") By submitting an application for Membership in the Crossover Club Member, you're agreed to be bound by these terms and conditions ("Terms"). Please visit here for the full terms and conditions.

Placing & Order
Orders made on Monday to Friday by 12:00 PM GMT (excluding holidays) are shipped within the same day ordered. Orders made after 12:00 PM GMT and during Holidays are shipped the next working day. Orders made on Saturday and Sunday will be shipped out the following Monday (excluding a Monday that falls on Holiday). CROSSOVER follows the holidays subjected in Malaysian calendar.

For shipping information, please refer to Shipping Policy.

Order Confirmation
Goods sold are not refundable. There will be no exchange and/ or refund for all promotional, sale, discounted including coupon used and limited launch item after the purchase is made. When your purchase is completed, you will get an automatic order confirmation to the email address that you’ve registered with our website earlier. If there is no confirmation after a few minutes, please check in your spam/junk folder. You should also be able to see your order under "my site" when you are logged in. You could also check your order status there and it will be updated regularly when we have shipped your order, and that is also where your order will be searchable. Note that the confirmation email is automated generated, should there be something missing in your order we will contact you in a separate email.

eGift Card
Crossover eGift Cards can be used for purchase product at crossoverconceptstore.com only. A eGift Card cannot be exchanged for cash or refunded. If the Products purchased online total less than the value of your gift card, any balance will be left as credit for you on your eGift Card. Not valid for purchase of eGift Card. 

You should treat your gift card as cash – we cannot replace lost or stolen gift cards or refund the balance of a gift card used without your permission. If you have any issues with using your eGift Card, please contact our support at order@crossoverconceptstore.com.

Crossover eGift Card Terms: https://crossoverconceptstore.com/pages/egift-card-terms

Return Policy
For more detail, please review our Return Policy.

Unclaimed Package

In Malaysia
14 days are allocated for you to claim your package at the delivery point. If you do not claim your order within that time, it will be returned to us. All customers with orders that come back to us unclaimed will be billed 20.00 MYR for postage and administrative fees.

Outside Malaysia
FedEx / TNT Express will attempt to deliver your order two times. Please keep track of your package by clicking on your tracking number under "Order Tracking" page or email. If it says that FedEx / TNT Express has tried to deliver to you without success please contact your local FedEx or TNT Express office to help them to set up the delivery. For non-received packets so we charge a fee of 40 USD.

Lost or Damaged Goods
You understand and agree that CROSSOVER shall not bear any direct or indirect damages done by any of the services that we provided. All items purchased are at your own risk. Any damages caused by the shipping is to be taken up by you with the shipping company. We shall not assume any responsibility for lost packages.

PLANET GROUP (M) SDN. BHD. operates the online store of Crossover Concept Store “CROSSOVER” in Malaysia. CROSSOVER respects any customers’ information and treated as private and confidential that we will never share the obtained the details with any exterior affiliations or individuals. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. By visiting this website, you are accepting the practices described in this Privacy Notice.

When you create a CROSSOVER account the personal information we collect may include your:
Email Address
Contact Number
Shipping Address


Disclosure of Personal Information
We will not share or sell your data to any other organisations or third parties. Other than, Crossover will share the necessary information to third parties due to any related to the delivery of products. We may however use your contact information to send newsletters or any marketing purpose from us.

CROSSOVER reserves the right to modify and change the Privacy Policy at any time. For more detail, please review our Privacy Policy.

All content in this website is owned by or licensed to CROSSOVER CONCEPT STORE (under PLANET GROUP (M) SDN.BHD). Any other use of our website or contents, inclusive of copying or keeping, other than for your own personal, noncommercial use is strictly prohibited. Should there be found any kind of violation CROSSOVER has the right to take action against you without prior written permission.