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Items on sale promotion and discounted merchandise included coupon code used and launching product are Final Sale and cannot be returned or exchanged. There will be no exchange and/or refund for any limited item after the purchase is made.
Any exchange of goods can only be made within 14 days from the purchase date.
Exchange will only be approved upon inspection and permission. Do provide us the receipt of your purchase for our reference. Please note that all the extra charges incurred in an exchange or return (ex.shipping cost, duties and taxes) is the customer’s own responsibility. This includes the requirement to pay the additional re-shipping fee. We will exchange items that has returned to us within 7 days from received date and subjected to availability of the stocks.
All returned items must be in unworn condition, with original tags, packaging and with a copy of the receipt. In regards of shoes/sneakers return, it must include the original shoe box in good condition or else it will be rejected upon receiving. CROSSOVER will not accept any returned merchandise without a valid Return Authorization. Customers are recommended to use delivery service with a tracking system.
We do not accept returns or exchange of magazine, books, fragrance, socks or undergarments.
For any merchandise exchange affair, please contact us at order@crossoverconceptstore.com.